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Why do you suggest NOT putting loose ice into the cooler? What
ice packs should I use?
Can I buy just one cooler or do I
have to buy in bulk?.
There's a logo/writing on some of the coolers.
Do they come that way?
I
would like to buy a couple of coolers and have them customized with my
logo/initials?
Do
your coolers have a warranty?
I
don't know how many ice-paks to use?
Can I put these coolers in the freezer?
Can I put my cooler is the dishwasher/washing machine?
What are the size for the
coolers? How do I know if something will fit?
The cooler says a certain number of can capacity, but when I try to pack with certain amount of cans, it does not fit? Also, it does not stay cool/warm - what can I do?
Why do you suggest NOT putting loose ice
into the cooler? What ice packs should
I use?
The reason for this is simple, loose ice melts faster and makes the ice
chest cooler heavy, thus misshaping it over time. Also, the sharp edges may
puncture holes and cause leaks in the soft insulation. Ice packs are available in many different sizes
and styles. Find them here. All coolers have a suggestion at the bottom as to which size will fit each bag.
Can I buy one cooler or do I have to buy in
bulk?
Most coolers are available as single items. The items in promotional/volume section have a minimum quantity required. This will be noted on the page.
There is logo/writing on some of the coolers? Do
they come that way?
No, all coolers are blank - meaning that the coolers do not have any logos/printing on them unless you request them (see below)
I would like to order a couple of coolers
and have them imprinted with my logo.
We only customize (screen print/embroider, etc) a certain quantity. Usually this is noted on the page.
To order imprinted products , please email us
at
info@keepyourcooler.com
with your request. We will get back to you with a quote within 24 hrs. Click here for more
info on customizing/imprinting coolers
Do the coolers have a warranty?
All products come with a warranty, some with a lifetime warranty others with a 1 year or 90 day warranty. All warranty information is available under the "Additional Info" tab on each page. If you have a
problem with one of your coolers, please email us and we will direct you to the
manufacturer.
I don't know how many ice-packs to use?
It really depends on how many you want to purchase. The
smaller ice-paks are ideal for the small lunch boxes and small collapsible
coolers. The medium ice/hot packs work well with the medium sized lunch packs
and collapsible coolers (you may need a couple). The large packs are ideal
for the larger collapsible/rolling coolers. You can mix them up to make sure all the spaces are filled or alternatively you can always fill in the
spaces with a zip lock bag filled with ice.
Can I put my cooler in the freezer?
NEVER put your cooler in the freezer. This will crack the insulation and ruin the cooler.
Can I put my cooler is the dishwasher/washing machine?
No. Check out this link to see how to clean our cooler.
Tips on Packing your cooler.
What are the size for the
coolers? How do I know if something will fit?
All sizes are noted below the coolers (sizes are
approximates, meaning they may be 1/2" either way).
All sizes are of the OUTSIDE of the bag. Can capacity will give you an idea of the size of the interior.
If you have something
that needs to fit into one of the coolers, measure the item then match that to
the cooler size and that will give you an idea. Also, please note: usually we use our own item codes and names to differentiate one item from another. The item numbers will be the same, the letters may differ. This does not mean you have received the wrong product. If the numbers match up, the correct product was shipped
The cooler says a certain number of can capacity, but when I try to pack with certain amount of cans, it does not fit? Also, it does not stay cool/warm - what can I do?
These coolers are designed to hold the can capacity stated.
Our design team test's all of these claims before they are published. All of our coolers are tested using a standard size soda can. All coolers are tested for cooling and heating. IF used properly the coolers WILL keep foods cold OR warm as stated.
ATTENTION: All coolers have been tested for insulation of food and drinks only. We do not test these coolers for medical purposes, such as carrying medicine or other items. Please contact your medical professional to request information as to how to keep your medicine (or other) at the proper temperature.
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Be it for travel, lunch, hiking, farmer's market, shopping, going on vacation - you name it, there's a perfect bag for every event!
Follow our tips for packing and keep your foods and/or drinks cool for hours! | 
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