| | | Home > Returns & Exchanges | Returns & ExchangesRETURN/EXCHANGE INFO
I would like to return my product - how?
I would like to exchange my product.
Is there a restocking
fee?
I want to cancel my order?
RETURNS/EXCHANGES
I would like to return my product - how?
In order to initiate a return, please email us info@keepyourcooler.com
to receive a RA
number. Please add your order number in your email. If you do not have your
order number, please provide your name and "shipped to" address. We will
email you a RA# plus a return address to return the product.
For your protection, we highly suggest all returns be sent back by a traceable carrier and insured (if package is lost or undelivered we are not responsible).
Sorry, no returns or exchanges after 45 days.
All costs related to return shipping must be paid by the customer. All items
must be returned in their original condition. Please note - we will not
accept returns if item is not in its original condition! Include a copy of
your invoice, along with your credit card number and expiration date with any
item returned for a refund. Any returns without a RA number will be refused. Used products will NOT be accepted for return - this item will be returned to you. If any item arrives damaged - no credit will be issued. We will notify you if the package/item arrives damaged.
When we receive the item in its original condition, we will reimburse you for the purchase price of the item(s) (minus shipping fee and a 10% restocking fee) or exchange the item at
your request.
Note: ALL shipping costs are the responsibility of the customer.
If you wish to exchange your item, please see below.
I would like to exchange my product...
If you wish to exchange your item, please
email us for a RA# (please see above). Note the item change on your invoice.
We will send you the cost difference (which includes the cost of the item plus
shipping) for confirmation before sending out the
exchanged product. If you did not receive a packing slip, please print out the confirmation invoice sent to you via email. Please note changes on that confirmation invoice.
Note: If you do not include an invoice with your request/RA number, there is no way we can track
the package. Please follow above return procedures so that we can easily
credit/exchange your item.
Is there a restocking fee?
Yes, there is a 10% re-stocking fee. (Item(s) must be UNUSED) 20+ units will incur a 35% restocking fee (see below). Sorry, no returns or exchanges after 45 days.
Wholesale Volume Orders/Customized Orders
20+ items are considered wholesale/volume items. For blank items (no imprinting) volume orders will incur a 35% restocking fee* for returns. NO returns after 10 business days.
(*Thus we highly recommend ordering one unit to see if the item will fit your needs before ordering additional units.)
There are NO RETURNS on customized merchandise. More info on customized orders can
be found here
I want to cancel my order.
Orders cannot be cancelled once an order is placed. Please see above for instructions on how to return product.
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We try hard to serve our customers
better than anyone else. We wish we could accept all returns without any
questions or limitations, but that is just not possible.&
Thank you for honoring
these return policies. At Keep Your Cooler we are committed to bringing you the coolest items at low-prices every day and providing you with the
convenient, secure shopping experience you deserve.
Thank you for shopping with us at Keep Your Cooler.com.
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