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Click here to read our return policy: RETURN POLICY.
Please find below our
FAQ - If you have any other questions/concerns regarding delivery, ordering,
that have not been answered below,
please email info@keepyourcooler.com
or call us at our toll free number: 877-838-0500.
SHIPPING INFO
How do I determine how much shipping will be before ordering.
When do items ship?
What if I want RUSH shipment?
Shipments to Canada and APO address.
Do you ship to International locations?
I want the package to be left in a certain
area - how can I arrange that?
SALES TAX
Will I be charged
sales tax?
MAIL ORDERS
Do you accept checks?
OTHER INFO
Do you provide gift
wrapping?
I keep calling and calling and it always goes to a message center. Why?
Was my credit card charged twice?
SHIPPING INFO
How do I determine how much shipping will be before ordering?
Shipping charges are calculated
based on the total weight of your order. Shipping
will be calculated before you enter any billing information.
To determine shipping fees: Choose your item of interest and click the order button. You will be taken to a checkout page. On this page is a shipping calculator. Enter your state and zip code, select method of shipping (Ground, 2 Day, etc) and then press apply. This will calculate your shipping charges.
We will send your item via Fedex/UPS or USPS, whichever method is most affordable and/or reliable.
NOTE: OVERSIZED shipment (such as several units of the T-Rex) will incur additional charges. We will contact you with this quote before proceeding with your order.
CANADA, HI, PR, VI, GU & Alaska : Our software defaults to UPS Ground as the shipping option.
Sorry, we do NOT ship to PO Boxes.
Please note that sometimes it takes up to 24 hours for the tracking numbers to be emailed.
NOTE:
Incorrect address/corrections
If any package has the incorrect or incomplete "ship to" address information (including missing or incorrect apt numbers), we are charged an additional fee by UPS to correct the address and deliver this item to you. Keep Your Cooler will charge a minimum $10.00 address change fee (fees vary according to shipping method).
Customer is responsible for entering the correct address. PLEASE double-check your information before completing the order.
Any shipments returned because they are undeliverable to the
shipping address or any packages refused will be treated as a return and will be charged for the return shipping as well as the original shipping fee and a 10% restocking fee will apply.
We do not send packages with a signature required however sometimes UPS/Fedex will request a signature. This is at the driver's discretion - we're sorry but we do not have any control over this.
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When do items ship?
Products are shipped (not
delivered) 1-3 days AFTER order is placed - in some cases items that are in
stock (in our warehouse - we inventory 90% of our items) will ship the next business
day. Shipment arrival usually takes from 4-6 business days (Mon-Fri, excluding
holidays) to arrive, depending on delivery location (which means it may take a
total of 6-8 business days to arrive). Products are shipped from California.
Please make sure to fill out your phone number and email address correctly on the
online order form. Sometimes our emails get returned and we cannot call you to
inform you of the status of your order.
Please ensure that the
"bill to" address matches the credit card given. Failure to do so will
result in your order being delayed by several days.
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What if I want RUSH shipment?
If you require RUSH shipment, please choose either UPS 3 DAY, 2 DAY AIR or Overnight shipping method. Orders placed before 10:00am (PST) we will try and ship the same day (*if items cannot ship due to being out of stock, we will email you to let you know.) Orders placed after that time will be shipped the next business day.
3 Day Express - will arrive 3 business days after the order is placed.
2 Day Express - will arrive 2 business days after the order is placed.
Overnight - will arrive 1 business day after the order is placed.
NOTE: Business days are Monday to Friday.
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Canada and APO Address
Canada Shipments: All items are available to ship to Canada (unless otherwise notified). Items are shipped via UPS.
Note: Customs, duties and other fees required when shipping to Canada are NOT included - this will be customer's responsibility since these fees are mandated by your country and not by our company. Please contact your customs for any questions in regards to these fees.
APO/FPO Military Address
Most items may be shipped to APO/FPO address. If this item cannot be shipped out to you we will email you with this information.
Do you ship to International locations?
No, we're sorry. At this time we do not ship overseas.
I want the package to be left in a certain area - how
can I arrange that?
I'm sorry but we cannot leave notes for Fedex or UPS drivers telling them to leave the package in a certain area or to waiver signatures - it is at the driver's discretion.
We do not send packages with a signature required however sometimes UPS/Fedex will request a signature. Again, this is at the driver's discretion - we do not have any control over this
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Will I be charged sales tax?
All orders shipped to the state
of California will be subject to a 8.25% sales tax. If your order is shipped to
any other state, no sales tax will be added to your order.
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Do you accept personal checks?
No, I'm sorry we do not accept personal checks or money orders. However you do have the option of paying via Paypal online.
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Do you
provide gift wrapping?
No, we do not offer gift wrapping at this time. However, we can send a handwritten card separately with your message, free of charge (when available). Simply add your
message into comments field and we will take care of it.
I keep calling and calling and it always goes to a voice message center. Why?
All calls are answered in the order that they are received. If all lines are busy, you will be directed to a voice message system. Please leave us a message as we are notified immediately (via email) and are able to call you back within several hours (Mon-Fri- during open hours). For immediate attention, please email us with any questions.
Was my credit card charged twice?
Sometimes it appears that a merchant has charged them twice. Please rest assured; we have have not charged you twice. In fact, the way our software is set up, it is impossible for us to charge you more than once on the same transaction.
Instead, what you are seeing is an authorization on your credit card (which holds funds for your intended purchase), followed by the actual charge that was made to your card.
The authorization holds the funds for approximately 10 days, and then it disappears from your statement. We have no control over this; it is done by the credit card companies. If you have a question about this, please contact your credit card company.
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It is the policy of Keep Your Cooler to
keep your email address and any other
information we may receive about you completely private. We do not sell or share
our customer information with anyone. Your credit card information is
transferred to us using Yahoo's secure servers, and is automatically deleted
from our system after our business is concluded.
If you do not wish to order over the internet, please feel free to call us to place your order.
This site is hosted by
Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data.
Yahoo! automatically collects order information but may only use this
information in the aggregate. If you accessed this store through Yahoo!
Shopping, Yahoo! also automatically collects information about your shopping
experience. Please see the Yahoo!
Privacy Policy for more information about how Yahoo!
uses this information.
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Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Keep Your Cooler reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged.
All prices subject to change at any time.
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