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KEEP YOUR COOLER.com.
Please find below our
FAQ - If you have any other questions/concerns regarding delivery, ordering,
that have not been answered below,
please email info@keepyourcooler.com
or call us at our toll free number: 877-838-0500.
SHIPPING INFO
How is shipping calculated?
When do items ship?
What if I want RUSH shipment?
I want the package to be left in a certain
area - how can I arrange that?
Do you ship internationally?
SALES TAX
Will I be charged
sales tax?
MAIL/FAX ORDERS
I don't want to order
via the internet...?
OTHER INFO
Do you provide gift
wrapping?
I keep calling and calling and it always goes to a message center. Why?
SHIPPING INFO
How is shipping calculated?
Shipping charges are calculated
based on the total weight of your order. Shipping
will be calculated before you enter any billing information.
We will send your item via Fedex/UPS or USPS,
whichever method is most affordable
and/or reliable. HI, PR & Alaska - we will email you with
confirmation of shipping cost before shipping out product. Sorry, we do NOT ship to PO
Boxes.
NOTE:
Incorrect address information/corrections
If any package has the incorrect or incomplete "ship to" address information, we are charged an additional fee by UPS to correct the address and deliver this item to you. This UPS charge will be charged to the customer.
PLEASE double-check your information before completing the order.
Any shipments returned because
they are undeliverable to the
shipping address or any packages refused will be charged both the shipping fee
and return shipping fee.
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When do items ship?
Products are shipped (not
delivered) 2-3 days AFTER order is placed - in some cases items that are in
stock (in our warehouse) will ship the next business
day. Shipment arrival usually takes from 4-6 business days (Mon-Fri, excluding
holidays) to arrive, depending on delivery location (which means it may take a
total of 6-8 business days to arrive).
Please make sure to fill out your phone number and email address correctly on the
online order form. Sometimes our emails get returned and we cannot call you to
inform you of the status of your order.
Please ensure that the
"bill to" address matches the credit card given. Failure to do so will
result in your order being delayed by several days.
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What if I want RUSH shipment?
If you require RUSH shipment, please choose either 3-day or 2-day shipments. Orders placed before 10:00am (PST) we will try and ship the same day (*if items cannot ship due to being out of stock, we will email you to let you know.) Orders placed after that time will be shipped the next business day.
Overnight shipping: Due to high costs in overnight shipping, we ask you to email us at
info@keepyourcooler.com for an accurate quote.
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I want the package to be left in a certain area - how
can I arrange that?
We cannot leave notes for Fedex or UPS drivers telling them to leave the package in a certain area or to waiver signatures - it is at the driver's discretion.
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Do you ship to International locations?
Yes, at this time we do ship to some International countries. Please note that we only ship via the USPS (US Postal Office)
We will email you with the final shipping cost. Note: the customs fees required when shipping to International locations are NOT included - this will be customer's responsibility. We will send you an email with approx shipping cost before processing the order.
We will attempt to email you 3 times and must receive a response before we proceed with shipping the order. Please note: not all items are available for International Shipping. We will let you know immediately if your item cannot be shipped internationally.
Will I be charged sales tax?
All orders shipped to the state
of California will be subject to a 8.25% sales tax. If your order is shipped to
any other state, no sales tax will be added to your order.
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I don't want to order via the
internet, I would like to order by mail or fax - how can I do this?
If you feel more comfortable
ordering by fax, please complete the following. Order your item online, then
check out. You will be taken to a page to fill in your name address and phone
number, once completed, hit the continue button. This will then take you to a
page with the total amount of the order (with shipping) plus an area to fill out
your credit card information. Fill this information out and instead of pressing
the confirm button, simply PRINT out and fax to:
(815) 550-1488
I'm sorry but we do not accept personal checks or money orders at this time.
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Do you
provide gift wrapping?
No, we do not offer gift wrapping at this time. However, we can send a handwritten card separately with your message, free of charge. Simply add your
message into comments field and we will take care of it.
I keep calling and calling and it always goes to a voice message center. Why?
All calls are answered in the order that they are received. If all lines are busy, you will be directed to a voice message system. Please leave us a message as we are notified immediatley (via email) and are able to call you back within several hours (Mon-Fri- during open hours).
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It is the policy of Keep Your Cooler to
keep your email address and any other
information we may receive about you completely private. We do not sell or share
our customer information with anyone. Your credit card information is
transferred to us using Yahoo's secure servers, and is automatically deleted
from our system after our business is concluded.
If you do not wish to order over the internet, please feel free to call us to
place your order.
This site is hosted by
Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data.
Yahoo! automatically collects order information but may only use this
information in the aggregate. If you accessed this store through Yahoo!
Shopping, Yahoo! also automatically collects information about your shopping
experience. Please see the Yahoo!
Privacy Policy for more information about how Yahoo!
uses this information.
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All prices subject to change at any time.
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