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Home > Shipping Information

Shipping Information

NOTE: Charges On Your Credit Card will appear as:

KEEP YOUR COOLER.com.



Please find below our FAQ - If you have any other questions/concerns regarding delivery, ordering, that have not been answered below, please email info@keepyourcooler.com or call us at our toll free number: 877-838-0500.




SHIPPING INFO

How is shipping calculated?

When do items ship?

What if I want RUSH shipment?

I want the package to be left in a certain area - how can I arrange that?

Do you ship internationally?


SALES TAX

Will I be charged sales tax?


MAIL/FAX ORDERS

I don't want to order via the internet...?


OTHER INFO

Do you provide gift wrapping?

I keep calling and calling and it always goes to a message center. Why?




SHIPPING INFO

How is shipping calculated?

Shipping charges are calculated based on the total weight of your order. Shipping will be calculated before you enter any billing information. We will send your item via Fedex/UPS or USPS, whichever method is most affordable and/or reliable. HI, PR & Alaska - we will email you with confirmation of shipping cost before shipping out product. Sorry, we do NOT ship to PO Boxes.



NOTE: Incorrect address information/corrections

If any package has the incorrect or incomplete "ship to" address information, we are charged an additional fee by UPS to correct the address and deliver this item to you. This UPS charge will be charged to the customer. PLEASE double-check your information before completing the order.

Any shipments returned because they are undeliverable to the shipping address or any packages refused will be charged both the shipping fee and return shipping fee.


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When do items ship?
Products are shipped (not delivered) 2-3 days AFTER order is placed - in some cases items that are in stock (in our warehouse) will ship the next business day. Shipment arrival usually takes from 4-6 business days (Mon-Fri, excluding holidays) to arrive, depending on delivery location (which means it may take a total of 6-8 business days to arrive). 

Please make sure to fill out your phone number and email address correctly on the online order form. Sometimes our emails get returned and we cannot call you to inform you of the status of your order.

Please ensure that the "bill to" address matches the credit card given. Failure to do so will result in your order being delayed by several days.


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What if I want RUSH shipment?

If you require RUSH shipment, please choose either 3-day or 2-day shipments. Orders placed before 10:00am (PST) we will try and ship the same day (*if items cannot ship due to being out of stock, we will email you to let you know.) Orders placed after that time will be shipped the next business day.

Overnight shipping: Due to high costs in overnight shipping, we ask you to email us at info@keepyourcooler.com for an accurate quote.


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I want the package to be left in a certain area - how can I arrange that?

We cannot leave notes for Fedex or UPS drivers telling them to leave the package in a certain area or to waiver signatures - it is at the driver's discretion.


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Do you ship to International locations?

Yes, at this time we do ship to some International countries. Please note that we only ship via the USPS (US Postal Office)

We will email you with the final shipping cost. Note: the customs fees required when shipping to International locations are NOT included - this will be customer's responsibility. We will send you an email with approx shipping cost before processing the order.
We will attempt to email you 3 times and must receive a response before we proceed with shipping the order. Please note: not all items are available for International Shipping. We will let you know immediately if your item cannot be shipped internationally.


Will I be charged sales tax?

All orders shipped to the state of California will be subject to a 8.25% sales tax. If your order is shipped to any other state, no sales tax will be added to your order.


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I don't want to order via the internet, I would like to order by mail or fax - how can I do this?

If you feel more comfortable ordering by fax, please complete the following. Order your item online, then check out. You will be taken to a page to fill in your name address and phone number, once completed, hit the continue button. This will then take you to a page with the total amount of the order (with shipping) plus an area to fill out your credit card information. Fill this information out and instead of pressing the confirm button, simply PRINT out and fax to:

(815) 550-1488

I'm sorry but we do not accept personal checks or money orders at this time.



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Do you provide gift wrapping?

No, we do not offer gift wrapping at this time. However, we can send a handwritten card separately with your message, free of charge. Simply add your message into comments field and we will take care of it.

I keep calling and calling and it always goes to a voice message center. Why?

All calls are answered in the order that they are received. If all lines are busy, you will be directed to a voice message system. Please leave us a message as we are notified immediatley (via email) and are able to call you back within several hours (Mon-Fri- during open hours).


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It is the policy of Keep Your Cooler to keep your email address and any other information we may receive about you completely private. We do not sell or share our customer information with anyone. Your credit card information is transferred to us using Yahoo's secure servers, and is automatically deleted from our system after our business is concluded. If you do not wish to order over the internet, please feel free to call us to place your order.

This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.


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All prices subject to change at any time.

Home > Shipping Information

Shipping Information


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TOLL FREE NUMBER 1-877-838-0500
Hours: Mon-Fri 9:00am to 5:00pm(PST)
Email - info @ keepyourcooler.com
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